Today I concluded that the small businesses of Nigel is
prospering, they cannot keep up with all their potential customers, they do not
have to care about service delivery.
My stove just ceased to work on Tuesday evening (may be the
stoves are also on strike, why not; the whole country is striking) and yesterday
(Wednesday) I personally went to one of the electrical repair and maintenance
businesses in Nigel. It was just after 8:00 and the owner, after taking my
telephone number and address; he promised me that they would attend to my
problem the same day (Wednesday). I waited the entire day for them to phone me
that they are on their way, but to no avail.
Fortunately, the Heraut came out yesterday and last night
after it was apparent that the business of the morning decided that they do not
need my business, I perused the smalls and found the ad of a Brakpan based business, RHR Appliances, telephones 011
7403395 or 072 703 1165.
I phoned them this morning (Thursday), just after 8:00 and
they promised that they would come out today. They arrived at about 10:00 and
in a jiffy they attended to my problem.
It is a pity that a business out of town is more concerned
about service delivery than in-town businesses.
There is also a computer business in town with poor service
delivery. About 6 months ago I went there for a new mouse and as they did not have
in stock, they promised me they will fetch one for me which would be available
the next day - I still wait for them, but fortunately Matrix at Carnival Mall
had one when I went there. About 2 months ago, I was stupid enough to go there
for a cartridge for my printer. Again, no stock, they will order and have it
the next day. Again, nothing happened and fortunately enough, Matrix at
Carnival Mall had stock and I bought it there.
These are only three examples of my bad experiences with
businesses in Nigel. There are many more but I was bitten now too much, and
from now on my money will go out of town - not that it would bother them; they
are rich enough without my money!
PS: I can personally recommend RHR APPLIANCES!!!!
